Return and Refund

First of all, we would like to thank you for your trust and for your interest in La Barfumerie.

To give you peace of mind when shopping with us, you have 30 days to return your items.

Returns within 14 days (statutory withdrawal period)

You will receive a full refund.

If you selected express delivery, the delivery cost refunded will be limited to the standard delivery rate.

Returns between 15 and 30 days (extended return period)

La Barfumerie Paris gives you additional time to return your order. In this case, the refund will cover the price of the product only. The original delivery charges will not be refunded.

Return shipping costs are the responsibility of the customer.

Opened, Tested or Clearance Products

In accordance with Article L221-28 of the French Consumer Code, the statutory 14-day right of withdrawal does not apply to goods that have been unsealed and cannot be returned for hygiene or health protection reasons.

➡️ Therefore, any perfume or cosmetic product whose packaging has been opened, tested, or whose seal has been broken cannot under any circumstances be returned or refunded.

Only products that are new, unused and fully sealed are eligible for return within the statutory withdrawal period.

If an ineligible product (unsealed, opened, tested or purchased as a clearance item) is nevertheless returned to us, no refund will be issued. The product will be sent back to you at your expense, and all associated shipping costs will remain entirely your responsibility.

📦 How to Make a Return

To return an item, please carefully follow the steps below:

1. Check your eligibility: Make sure that your product is still sealed and meets our return requirements.

2. Contact us: Send an email to info@la-barfumerie.com, including your order number and the reason for your return. Our team will review your request and send you a return form, which must be included inside your parcel.

3. Prepare your parcel: Print and complete the return form, then place it inside the parcel. Carefully package the product to ensure that it is fully protected during transit, preferably using its original shipping box.

   Please note that the product remains your responsibility during return shipping. Any item received damaged due to insufficient or inadequate packaging will not be eligible for a refund.

4. Ship your parcel: Send your parcel using a Colissimo home delivery service (shipping costs are at your expense) to the following address:

   LA BARFUMERIE PARIS – RETURNS
   10 rue Germain Planque
   93600 Aulnay-sous-Bois
   France

5. Tracking: Send us a confirmation email containing your parcel tracking number together with a photo of your proof of postage.

We Cover Return Shipping Costs Only in the Following Cases:

• The product is defective.

• The product was damaged during transit.

• You received the wrong product due to an error on our part.

Procedure for Defective or Damaged Products

Any claim must be reported within 48 hours of receiving your parcel.

To allow us to review and process your claim, please contact our customer service team immediately at info@la-barfumerie.com and provide:

• Clear photographs of the shipping box, both inside and outside.

• Clear photographs of the affected product showing the defect, damage or incorrect item received.

Refunds

Once we have received your returned item and checked that it remains properly sealed and meets our return requirements, we will process your refund.

Please allow at least 4 business days from the date we receive your returned item for your return to be processed.

The refund will be issued to the original payment method used for the order.

📦 Parcels Returned Due to Failed Delivery or Non-Collection

• Failure to collect your parcel (Pickup Point / Post Office): If you do not collect your order within the timeframe specified by the carrier and the parcel is returned to us, the order will automatically be cancelled. The direct return shipping cost charged to us by the carrier will be deducted from your refund.

• Failed delivery due to an incorrect address: La Barfumerie Paris cannot be held responsible if delivery fails because the address provided by the customer was incomplete or incorrect.

  • If you would like your order to be shipped again, you will be charged for a new shipping label.

  • If you prefer to cancel the order, the refund will cover the price of the product only.

La Barfumerie thanks you for your understanding.

If you have any questions regarding our return policy, please contact us at info@la-barfumerie.com.